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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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annes

September 4, 2024

5  out of  5
rating by annes
"Lydia was extremely patient and professional!"
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Keahana Lambert

August 30, 2024

5  out of  5
rating by Keahana Lambert
"Lydia was amazing! Customer service is top notch! Personal connection, kindness, respect and thorough!!!!"
We responded:
"Thank you, Keahana, for your wonderful review! Our team takes pride in delivering top-notch service, and it's great to know that Lydia was able to establish a personal connection with you while demonstrating kindness, respect, and thoroughness. We appreciate your feedback and look forward to helping you with all of your insurance needs!"
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Dennis Picklesimer

August 22, 2024

5  out of  5
rating by Dennis Picklesimer
"Very professional and knowledgeable staff. Made sure I got what I needed for my business"
We responded:
"Thank you for your review, Dennis! We are thrilled to hear that our staff provided you with a professional and knowledgeable experience while helping you with your business insurance needs. Our team understands the importance of ensuring that you have the right coverage to protect your business. We appreciate your trust in us and if there's anything else we can assist you with in the future, please don't hesitate to reach out. "
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TW WT

August 20, 2024

5  out of  5
rating by TW WT
"Tracy was extremely professional in our interactions & answered the questions I had. She was great to deal with."
We responded:
"Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Tracy provided you with exceptional service and was able to address all of your questions. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out."
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Alexis Wainscott

August 16, 2024

5  out of  5
rating by Alexis Wainscott
"They made the registration for renters insurance very simple! Tracy was wonderful and would check up on me to make sure everything is going smoothly!"
We responded:
"Thank you for your review, Alexis! We are so glad that Tracy was able to make the process of purchasing renters' insurance very simple. "
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Todd Mullikin

August 9, 2024

5  out of  5
rating by Todd Mullikin
"I have never enjoyed buying Insurance until Tracy made it a pleasant experience. Well done!"
We responded:
"Todd thank you for your kind words. We are so glad that Tracy was able to make your purchase of insurance, an enjoyable one! Our office strives to make buying insurance easy, and a pleasant experience. We look forward to helping you with all of your insurance needs!"
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Victoria Wright

August 3, 2024

5  out of  5
rating by Victoria Wright
"Needed another rental insurance and Lydia got me set up under half an hour, speedy and super nice."
We responded:
"Victoria, we're so glad that Lydia was able to help you get the insurance you needed quickly! Thank you for your kind words!"
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Kimberly Hodges

July 30, 2024

5  out of  5
rating by Kimberly Hodges
"Lydia Murray just took care of my home and auto insurance needs prior to our big move from PA to NC. She was personable and explained each step thoroughly. Lydia demonstrated a high level of professionalism that you’d find with a seasoned veteran. I was quite surprised to learn she’s been in her position for only six months. I am confident that we will enjoy a long relationship and look forward to getting to know the rest of the team."
We responded:
"Kimberly, thank you for choosing Patricia Bryson-Wink State Farm office for your home and auto needs during your move to NC. We appreciate you taking the time to leave us a review. We strive to provide a high level of professionalism, and it's wonderful to know that Lydia's expertise made a positive impression on you. Should you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Holly Wood

July 29, 2024

5  out of  5
rating by Holly Wood
"Lydia was right on top of things! Impressive and thoughtful 👍🏼"
We responded:
"Thank you for your review, Holly! Our team prides ourselves on providing that exceptional insurance experience. We appreciate your business, and look forward to helping you with all of your insurance needs!"
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Russell Penninger

July 23, 2024

5  out of  5
rating by Russell Penninger
"Highly recommended!! The staff here at the Sylva office is great! Kind folks who actually care and are willing to take their time to help you! What more could one ask for!? If you're tired of the runaround and hidden fees, then this is the answer."
We responded:
"Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our staff at the Sylva office. Our team takes pride in providing excellent service and ensuring that our customers feel cared for. We understand the frustration that can come with hidden fees and the runaround, which is why we strive to be transparent and helpful. We appreciate your recommendation and look forward to helping you with all of your insurance needs!"
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kayleigh baker

July 23, 2024

5  out of  5
rating by kayleigh baker
"I would 100% recommend them! I used them for my renters insurance while I lived in an off campus apartment! They make the whole process super simple. Every time I spoke with Lydia on the phone she was super helpful and kind!"
We responded:
"Kayleigh, thank you so much for your kind words. We love hearing how helpful and kind our team is! It's our job to make sure that not only do our customers understand their insurance but we try to make the process as simple as possible! We look forward to assisting you with all of your insurance needs."
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B Stone

July 18, 2024

5  out of  5
rating by B Stone
"Tracy was so helpful and knowledgeable with our insurance needs. She made the process a breeze!"
We responded:
"Thank you for sharing your experience with Tracy! We're delighted to hear that she was helpful and knowledgeable in assisting you with your insurance needs. Making the process a breeze is what we strive for, and we're glad that Tracy was able to provide such excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out."
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Robyn D. Vassar

July 15, 2024

5  out of  5
rating by Robyn D. Vassar
"Tracy has been super helpful & knowledgeable. I would definitely recommend her!"
We responded:
"Thank you so much for taking the time to leave this wonderful review, Robyn! We're thrilled to hear that Tracy has been helpful and knowledgeable in assisting you. Feel free to reach out to us if you have any further questions or need assistance in the future."
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Valerie Meiss

July 12, 2024

5  out of  5
rating by Valerie Meiss
"I was in a bit of an insurance nightmare (caused by a different company), and Lydia absolutely saved the day! We were on the phone for about an hour and by the end I had a new policy, a correct policy, and peace of mind. I am so thankful!"
We responded:
"Valerie, thank you so much for taking the time to leave us this wonderful review! We understand that insurance can sometimes be a daunting and frustrating process, but we are glad that Lydia was able to step in and assist you in navigating through your insurance nightmare. We greatly appreciate your trust in us, and we are happy to know that Lydia was able to provide you with a new and correct policy, as well as offer you peace of mind. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are here to help!"
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Ashley Christensen

June 20, 2024

5  out of  5
rating by Ashley Christensen
"If I could give more stars I would. I absolutely love how this particular branch of Statefarm has taken their time to get to know me as a person not just a client. Lydia was the first person who I spoke to when shopping around for quotes. She was amazing and sold me honestly. She made me feel like a friend and not just a number. I recommend anyone who is looking for insurance to come to this branch. They are amazing."
We responded:
"Ashley, thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience with Patricia Bryson-Wink State Farm office in Sylva. Lydia is an exceptional representative who truly understands the importance of building personal connections with our clients. We strive to go above and beyond to provide honest and friendly service, making you feel valued and appreciated. We appreciate your recommendation and look forward to serving you and others in the future."
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mary lou waller

June 18, 2024

5  out of  5
rating by mary lou waller
"Hi. My name is Mary Lou. I went into State Farm ofc and met Lydia and she helped me me thru getting the coverage I needed for my truck. Very pleasant and very helpful. Exceeded my expectations on the knowledge of car insurance. Thank you State Farm and Lydia for giving me the pleasure of meeting you guys."
We responded:
"Dear Mary Lou, Thank you for taking the time to leave such a positive review about your experience with Lydia. We are thrilled to hear that she exceeded your expectations and provided you with the coverage you needed for your truck. Our team takes great pride in delivering excellent customer service and ensuring our clients have the knowledge they need when it comes to car insurance. We appreciate your business and are grateful for the pleasure of serving you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Patricia Bryson-Wink State Farm!"
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Christina Corey

June 13, 2024

5  out of  5
rating by Christina Corey
"Recommend. This office is always clear about options and pricing. Thank you, Tracy for your help."
We responded:
"Thank you for your review Christina! Insurance can be confusing so we really try to explain it in ways people will actually understand!"
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Bryson

June 7, 2024

5  out of  5
rating by Bryson
"Outstanding service. They made me actually look forward to buying insurance for the first time! Great addition to the town of Sylva!"
We responded:
"Thank you for your wonderful review, Bryson! We are thrilled to hear that you had an outstanding experience with our service. Our team takes pride in providing excellent customer service and making the insurance-buying process a positive one. We greatly appreciate your kind words and are grateful for your support. We look forward to continuing to serve the community of Sylva and providing exceptional service to all our customers."
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Matt Jones

June 6, 2024

5  out of  5
rating by Matt Jones
"Lydia was a tremendous help with securing a policy for my son’s apartment. She was very knowledgeable and processed the application very quickly."
We responded:
"Thank you for your 5 star review, Matt, we're so glad Lydia was able to help your son with his renters insurance! "
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Andrew Abernathy

May 31, 2024

5  out of  5
rating by Andrew Abernathy
"Wonderful experience. Very easy. Friendly staff incredibly knowledgable."
We responded:
"Andrew, thank you for your review. We are so glad to hear you had a wonderful experience with our office! We look forward to helping you with all of your insurance needs, and we appreciate your business too!"
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Manuel Villagomez

May 29, 2024

5  out of  5
rating by Manuel Villagomez
"Buen travajo que hace esta aseguranza para todos si la recomiendo como Buena."
We responded:
"Muchas gracias Manuel, por recomendarnos! Me alegra que le hemos podido ayudar en lo que necesite!"
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David Cantrell, MD

May 26, 2024

5  out of  5
rating by David Cantrell, MD
"Friendly, knowledgeable, helpful and experienced. P"
We responded:
"David, thank you so much for your kind words and your 5-star review. We look forward to helping you with all of your insurance needs!"
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Jay Leavitt

April 30, 2024

5  out of  5
rating by Jay Leavitt
"Tracy is very efficient to work with and pleasurable to speak to, as well. (And tho I've only spoken to Matty once, I can say the exact same about her.) I recently relocated to North Carolina from New York and am doing way too much 'logistical stuff' to officially 'land' here (as well as navigating a career change.) I greatly appreciate Tracy having made this part of my transition so smooth. Thank you!"
We responded:
"Jason, thank you for taking the time to share your experience with Tracy and Matty. We're thrilled to hear that Tracy has been efficient and a pleasure to work with, making your transition to North Carolina smoother. We understand that relocating and navigating a career change can be overwhelming, so it's wonderful to know that Tracy has been able to provide support during this logistical process. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you again for choosing our services, and we wish you all the best in your new endeavors in North Carolina."
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Brittany Powell

April 25, 2024

5  out of  5
rating by Brittany Powell
"Maddy Was so very helpful at state farm here in franklin, NC for two weeks she rxplained everything in detail didn't leave anything out And was very patient. She would call and check in with me, Just to say hi. I've never met such a Friendly and helpful person Whilst getting my insurance. Just give her a call and ask for Mattie.And I know you will agree that it makes the process so much better to have someone actually care a little bit. Thanks guys For being so patient with myself!"
We responded:
"Brittany, thank you for taking the time to share your feedback about your experience with Matty at Patricia Bryson-Wink State Farm office. We're pleased to hear that Matty's patience and understanding made a positive impression on you during your interactions. We understand that dealing with insurance can sometimes be frustrating, and we're glad that Matty was able to help alleviate some of that frustration by explaining everything in detail and giving you ample time to make decisions. We appreciate your kind words about her professionalism and non-pushy approach. Regarding the price increase you mentioned, we apologize for any dissatisfaction it may have caused. We value your feedback and because we strive to provide the best services for our customers, I will be giving you a call to further discuss and answer any questions you have regarding that increase in your quoted price. We appreciate your continued support or our small business, and for choosing State Farm!"
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Teresa Hunter

April 24, 2024

5  out of  5
rating by Teresa Hunter
"I spoke with Lydia Murray for a long while. She answered SO many questions I had, and was SO helpful helping me make some hard decisions! She is a Jewel of an employee! I look forward to working with you all for a long time! Thanks again Lydia for your kindness & expertise! God bless! Teresa Hunter"
We responded:
"Thank you for leaving such a kind and positive review of your experience speaking with Lydia. We're thrilled to hear that Lydia was able to provide you with the assistance and guidance you needed, answering numerous questions and helping you make difficult decisions. We appreciate your trust in our team and look forward to working with you for a long time to come. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. It's our pleasure to serve you."